Frequently Asked Questions (FAQs)
Frequently Asked Questions
- Sections
General GS-911 FAQs
- What does GS-911 do?
- What systems does it work on?
- What functionality do you have on these systems?
- Why is it called "GS-911" ?
- How do I connect the GS-911 interface to my motorcycle?
- What if a performance chip is used, will the GS-911 give a false reading?
- What do the different colors of the LED on the yellow device mean?
- Why will my GS-911 not read any of the ECUs ?
- Can the GS-911 functionality be upgraded?
- How does your Release Cycle work?
- Help, I forgot my Login details!
- What do all those Acronyms mean?
- Can GS-911 reset service reminders?
- Which GS-911 software to use
- How do the Professional and Enthusiast versions differ?
- Help me select the right GS-911
- When will you
- Do you have a Known Issues page?
- How do I import and view the CSV realtime data
- Can GS-911 flash my ECU?
- How do I upgrade to the Professional version?
- What is a Beta version?
- How do I view my logged data?
- Where do I get support?
- Translations
- Can I transfer my Professional license to another interface?
- Can I delete a VIN entry from my VIN list?
- I cannot log in
Bike Support FAQs
- What models does it cover?
- Do you have a summary of the bike models and what functionality is supported?
- Will the R1100 series ever be supported?
- What about the R1100S?
- If I buy it for my R1200GS for instance, will it also work on another bike or model?
- Will the R850 series ever be supported?
- Will the K1100 series ever be supported?
- Where do I find the diagnostic connector on my bike?
- Will the K1600 ever be supported?
- Will the new R1200 LC wethead be supported?
- Why does the PC software say my GS-911 does not support my new bike model and I need to use the GS-911wifi?
- My new bike has a square EURO4/OBD2/OBDII connector, not a round one!
PC-based FAQs
- Does it work on a Windows PC?
- What are the PC requirements?
- What about Windows Vista and XP?
- Does it run on my Apple MAC?
- Why does my anti-virus program tell me there is a virus in your Windows software?
- The drivers are not downloading to my laptop
- How do I update or uninstall an incorrect USB driver?
- Can I use the PC application over bluetooth?
- How do I send you my PC App debug log files?
- What is Motorcycle Backup data?
- The GS-911 Downloader does not find my GS-911usb/blu device on Windows 7/8/10
- Whats the difference between the PC App and the Wifi Utility?
- Why is the firmware upgrade failing on my virtual machine?
- My PC App dies when trying to update itself, how do I update?
- Firmware updates keep failing and/or repeating
WiFi FAQs
- Do you recommend any wifi access points or settings?
- How do I setup my GS-911wifi network?
- Is the GS-911 wifi the same as the GS-911 bluetooth?
- Why does the GS-911wifi infrastructure LED keep flashing red, but it never goes green?
- Why does the GS-911wifi infrastructure LED keep flashing green and I never hear the connection beep?
- Why is there no configuration (gear) icon next to my access point in the network configuration list?
- What are the red question marks on some of the web interface pages for?
- I have selected my distance units to be displayed as miles, yet the service reminder screen still displays in kilometres. Why?
- Can I leave my GS-911wifi connected to the bike when its switched off?
- Where do I find the serial checksum?
- Whats wrong if the GS-911 wifi is not detected by the GS-911 PC software or the PC WiFi utility?
- I get an error message that there is no internet connection when trying to run service functions through the web interface
- GS-911wifi cannot see/cannot connect to my Wifi Router
- How do I send my GS911wifi debug logs?
- Can't I just use my phone/tablet as a wifi Hotspot?
- What is Remote GS-911 Control?
- What do the LED lights on the red device mean?
Ordering, Shipping & Pricing FAQs
- Where can I order GS-911?
- How much does it cost?
- How long will the introductory offer last?
- How much does shipping cost to...?
- I'm not in the USA but the checkout cart insists on a "State:"
- You have a shipping option "No Shipping-I'll arrange my own!" - what does that mean?
- Why have the prices increased?
- Why is the price in my BMW ON magazine less than on your website?
- Can you send it by mail?
- What do updates cost?
- Do you offer a trade-in program for old devices?
- What will the process be when submitting a trade-in enquiry directly to HEX?
- What will the process be when submitting a trade-in enquiry to one of HEX’s distributors?
- Trade-in Terms & Conditions
- I am selling my GS-911 device. Do I have to do anything?