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Frequently Asked Questions (FAQs)

Frequently Asked Questions

Sections
  1. General GS-911 FAQs
  2. PC-based FAQs
  3. Mobile-based FAQs
  4. WiFi FAQs
  5. Downloading
  6. Ordering, Shipping & Pricing FAQs

General GS-911 FAQs

  1. What does GS-911 do?
  2. What models does it cover?
  3. What systems does it work on?
  4. What functionality do you have on these systems?
  5. Do you have a summary of the bike models and what functionality is supported?
  6. Will the R1100 series ever be supported?
  7. What about the R1100S?
  8. Why is it called "GS-911" ?
  9. How do I connect the GS-911 interface to my motorcycle?
  10. What if a performance chip is used, will the GS-911 give a false reading?
  11. What do the different colors of the LED mean?
  12. If I buy it for my R1200GS for instance, will it also work on another bike or model?
  13. Why does my anti-virus program tell me there is a virus in your Windows software?
  14. Will the R850 series ever be supported?
  15. Why will my GS-911 not read any of the ECUs ?
  16. Can the GS-911 functionality be upgraded?
  17. Will the K1100 series ever be supported?
  18. How does your Release Cycle work?
  19. Help, I forgot my Login details!
  20. Help, I can't sign up, my label does not have a checksum
  21. What do all those Acronyms mean?
  22. Can GS-911 reset service reminders?
  23. Which GS-911 software to use
  24. How do the Professional and Enthusiast versions differ?
  25. Help me select the right GS-911
  26. When will you
  27. Do you have a Known Issues page?
  28. How do I import and view the CSV realtime data
  29. Can GS-911 flash my ECU?
  30. How do I upgrade to the Professional version?
  31. What is a Beta version?
  32. How do I view my logged data?
  33. Where do I get support?
  34. Translations
  35. Where do I find the diagnostic connector on my bike?
  36. Can I transfer my Professional license to another interface?
  37. Can I delete a VIN entry from my VIN list?
  38. Will the K1600 ever be supported?
  39. Will the new R1200 LC wethead be supported?
  40. How do I register my GS-911 interface?
  41. I cannot log in

Mobile-based FAQs

  1. What is the Mobile version?
  2. What are the Mobile requirements?
  3. What is JSR-82 compatibility?
  4. Why do some models have "ts" after them in the Mobile version?
  5. Do you have a list of JSR-82 compatible phones?
  6. How will I know whether it will work on my mobile phone?
  7. How do I get the GS911Verifier.jar onto my mobile?
  8. Can I download the GS911Verifier app directly onto my mobile?
  9. Will it work on my Blackberry?
  10. Will it work on my IPAQ or Windows Mobile phone?
  11. My mobile or PDA has USB, Can I use the USB to connect to the GS-911?
  12. How do I configure my GS911Mobile application after I have installed it?
  13. Does GS911Mobile support PalmOS?
  14. Bluetooth api available but not allowed by Operator. What does this mean?
  15. Can the GS911 run on my Garmin Zumo 550?
  16. BlackBerry - cannot check for updates
  17. Does it run on my iPhone?
  18. Does the mobile version have a VIN limitation?
  19. Does the mobile version have service functionality?
  20. Failed to load Main-Class manifest attribute
  21. Trying to install the java mobile version on my BB, but
  22. What is the passcode/passkey/password/pin required for bluetooth?
  23. Sending a text from the web
  24. dot NET framework for WM
  25. Does it run on my Android?
  26. What does the GS911Verifier do?
  27. Does it run on Windows Phone 7 or Phone 8?
  28. How do I install the mobile software?