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Can the GS-911 functionality be upgraded?

As those new functions are developed, will they be available with only a client software update or will the GS-911 firmware require upgrading? If firmware, can this be done in the field or must it be returned to you?

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Functionality is upgraded by downloading and installing the latest client software.  If a firmware update on the GS-911 device is required, this will be done automatically once you have the GS-911 device plugged in and run the updated GS-911 Windows software.  Thus it is completely field updateable and does NOT have to be returned to us (or our resellers) for firmware updates etc.