How do I send you my debug log files?

The debug log files help us to analyze application, communication and other issues.  These should NOT be confused with the real-time log files, which are CSV-style files of your real-time/live data!

What do I need to do?

• Under Tools->Setup, make sure the "Log Level" is set to "Trace"
• Now Use GS-911 as you normally would, and recreate the issues you're having...
• Once you've successfully been able to recreate the issues, then CLOSE GS-911 application, before sending us the .log files
  

What do they look like?

The debug log files look as follows: "gs911-2010-07-31.log" where the numbers depict the year-month-day on which the file was created... Depending on whether you have the "hide extensions for known file types" option ticked or not within the Folder Options of your Windows Explorer, these could also be listed without the ".log" extension... and all you will see is "gs911-2010-07-31".

Where do I find them?

They are located within your GS-911 folder (or GS-911 Beta, if you were using one of the Beta versions).  The default installation folder is under Program Files... thus C:\Program Files\GS-911\ or if you were using a Beta version, that would be under C:\Program Files\Gs-911 Beta\ .

The exception to this is Windows Vista... Vista seems to place these files where it likes... so just search for them!

What do I do with them?

Attach them to an email and send them off to our HelpDesk - make sure you add all of them for the particular day/days in question...

Thing to keep in mind

• Don't send us all the files in your GS-911 folder... they are complex and take us a long time to work through... send only what is needed...
• Make sure you close GS-911 prior to attaching the files to an email (particularly important if you are sending today's or your most recent log file(s)).