Before you ask a question...

Make sure you have exhausted your efforts in finding the answer... You do this by:

• making sure you have read the F.A.Q. section thoroughly! 
• reading through the TECHinfo section
  
• searched the hexcode.co.za website (there is a nice search facility in the top right-hand corner

Asking for help...

This depends on what type of support.  We split this into 2 categories:

• Support for the GS-911 product : First your Distributor, the our HELP Desk (i.e. Login issues, or there is something wrong with the GS-911 interface, you want to report a bug, ask a question regarding the GS-911 Device or its software)

• Support for general repair procedures : the GS-911 Google Discussion Forum (i.e. motorcycle related fault codes, fault finding and repair thereof)

When asking a question - Provide as much information as possible!!

When it is GS-911 related (typically to our Help Desk) pls provide:

• A clear description of the fault/error/issue (copy-paste or a screen shot work best!)
• The EXACT version of GS-911
• your interface serial#
• the Operating system this is being used on (if PC) or type of mobile device is one of the mobile version are used

When posting a fault code, pls COPY-PASTE the COMPLETE fault-code as the GS-911 shows it

This includes:

• the number
• the complete text description
• the status

Also add:

• the type and model of the motorcycle in question,
  
• the year model etc, and
  
• if possible the Complete VIN, or at least the first 10 digits! (only the last 7 identify your motorcycle uniquely, if you're worried about privacy).
• Another good practice would be to copy-paste the COMPLETE ECUinfo for that model...

Now only can we try an help you!